What is Smart Express?

Busy? Need a little extra help around the house? We’re here for you! With just a few clicks on the Smart Express Cleaning service website, you can schedule one-time or recurring housekeeping services. Learn more about our services at getspruce.com. For additional questions or requests, contact our Customer Support team via the Live Chat or email .com and we’ll get back to you!

Your home is your sanctuary, and we understand trust is key. Smart Express housekeepers are thoroughly vetted, contracted professionals. They’re background-checked, insured, top-rated by your neighbors, and trusted by your community’s leasing team.

We hope so! . If we don’t serve your community yet, we’ll try to get there soon! We recommend reaching out to your front desk or leasing office, and Smart Express will arrange a service demo. Your leasing office or property management community can make a request through our website or by sending us an email at

Smart Express services are competitively priced by reducing traditional overhead costs associated with one-off services. Our prices are competitive with market rates for providers who are insured, background-checked, and partnered with your community. We aim to remove wasted time by serving many residents at a time in one location. We minimize the drive time and advertising costs you’d be paying for by using another service, all while prioritizing your ease, comfort, and peace of mind.

Our system automatically charges your default payment method two days before your scheduled service, around 5 PM CST. If the payment method fails, it will attempt to run the card two additional times at 10 AM CST and 12 PM CST the following day. We’ll let you know if we have any issues when the system re-run your card charge. If you receive a text from our customer service team indicating any credit card or charge issues, please take a moment to update your payment method in our Spruce app under the Account page. Then, you will be all set when our system automatically re-runs any outstanding payments.

After three attempts and no action to correct the payment method on file, your service will be automatically canceled. You will be able to re-book the service once the payment method has been updated successfully.

Tips are not expected, but they are greatly appreciated. To tip your housekeeper, send us a message via Live Chat or email us at along with the amount you’d like to leave for your housekeeper. We will see this charge reflected against the credit card used for your service.

What if one of my personal items is broken or damaged during the cleaning process?

Our housekeepers always take the necessary precautions to respect your home and your personal property, but occasionally accidents do happen. If you have any sentimental or valuable items that you consider irreplaceable, please put them aside in safe space prior to your service. Should something break during a cleaning, we will be in touch with you ASAP to let you know and to work with you to determine next steps. If you arrive home and discover that something is out of the ordinary, please contact us via Live Chat or email us at

Immediately after your service is completed, we’ll ask you to rate your service and to give us any feedback. Our Service Team monitors feedback emails and ratings closely and can assist you. In addition, you’re welcome to reach out via Live Chat or to to resolve any issues you have.

If the quality of your cleaning does not meet your expectations, please contact us within 24 hours, and we’ll work with you to remedy any issues ASAP. Sharing your feedback with us helps our team improve and keeps our services at their best.